FAEF System Status
4th floor printer issues
Investigating - Due to yesterday’s power outage, the 4th floor printer is currently experiencing errors and cannot be used for copying.

In the meantime, please use the 3rd floor printer for any copying needs.

We have already contacted our vendor, and a maintenance request is in progress.

Thank you for your understanding.
Dec 05, 2025 - 13:49 EST
Box Drive in Salesforce in Chrome
Update - As we continue to work with Box to find a resolution to the issue effecting Box in Salesforce when using Chrome. At this time, we are awaiting a fix from Box. Please keep the workarounds below in mind:

1. Use Microsoft Edge – This issue does not appear to affect users accessing Salesforce via Edge.
2. Access documents via Box.com – Instead of opening files through Box within Salesforce, navigate directly to Box.com to access your documents.

We’ll provide updates as soon as we identify the root cause and implement a fix. Thank you for your patience!
Dec 04, 2025 - 11:30 EST
Update - As we continue to work with Box to find a resolution to the issue effecting Box in Salesforce when using Chrome, please keep the workarounds below in mind:

1. Use Microsoft Edge – This issue does not appear to affect users accessing Salesforce via Edge.
2. Access documents via Box.com – Instead of opening files through Box within Salesforce, navigate directly to Box.com to access your documents.

We’ll provide updates as soon as we identify the root cause and implement a fix. Thank you for your patience!
Nov 06, 2025 - 10:51 EST
Identified - Please see the update from Box below:

We have confirmed that there is a known issue in Box for Salesforce, and other Box Embedded context such as Box for NetSuite, Box for Teams, etc. Our engineering team are currently working on a fix. This is a high priority for us, and we're working diligently to find a solution.

As a workaround, please open the file directly from Box webapp (box.com [box.com]), or use the Box desktop application (like Box Drive).

We'll let you know as soon as the issue has been resolved. In the meantime, please feel free to contact us if you have additional questions.
Nov 03, 2025 - 15:50 EST
Investigating - We’re currently investigating an issue affecting the ability to open files from the Documents tab within Salesforce accounts.
In the meantime, here are two available workarounds:

1. Use Microsoft Edge – This issue does not appear to affect users accessing Salesforce via Edge.
2. Access documents via Box.com – Instead of opening files through Box within Salesforce, navigate directly to Box.com to access your documents.

We’ll provide updates as soon as we identify the root cause and implement a fix. Thank you for your patience!
Nov 03, 2025 - 11:26 EST

About This Site

Welcome to FAEF system status and health page. Outages and service interruptions will be captured here.

Uptime over the past 90 days. View historical uptime.
FAEF Infrastructure Degraded Performance
90 days ago
100.0 % uptime
Today
IT Infrastructure Operational
Openpath Operational
Zoom Vistor Management Operational
Global Protect (VPN) Operational
HighPoint Printing Degraded Performance
90 days ago
100.0 % uptime
Today
Netskope Operational
90 days ago
100.0 % uptime
Today
FAEF Audio Visual Operational
90 days ago
100.0 % uptime
Today
Digital Signage Operational
90 days ago
100.0 % uptime
Today
High Point Office Music Operational
Barco Clickshare Operational
90 days ago
100.0 % uptime
Today
Box Degraded Performance
Box Login/SSO Operational
Box Box Drive Operational
Box Web Application Degraded Performance
Box Uploads/Downloads Operational
Box Preview Operational
Box Search Operational
Box Email Notifications Operational
Adobe Products Operational
90 days ago
100.0 % uptime
Today
Acrobat Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services (AWS) Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services (AWS) Operational
90 days ago
100.0 % uptime
Today
AWS redshift-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-2 Operational
AWS lambda-us-east-1 Operational
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-us-west-2 Operational
AWS ec2-us-east-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS cloudwatch-us-west-2 Operational
AWS ec2-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS elasticsearch-us-east-1 Operational
AWS guardduty-us-east-1 Operational
AWS guardduty-us-east-2 Operational
AWS guardduty-us-west-2 Operational
AWS lambda-us-west-2 Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Web Portal Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings Operational
90 days ago
100.0 % uptime
Today
Zoom Meeting Telephony Services Operational
Zoom Cloud Recording Operational
Zoom Software Operational
Zoom Video Webinars Operational
CNB Infrastructure Operational
90 days ago
100.0 % uptime
Today
CNB Citrix Operational
CNB InfoLink Operational
Workplace Giving Operational
90 days ago
100.0 % uptime
Today
CNB Windows Desktop Operational
90 days ago
100.0 % uptime
Today
Communication Operational
90 days ago
100.0 % uptime
Today
Email Operational
Microsoft Teams Operational
Skype for Business Operational
Conquer Voice Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
FA | Ex Operational
FA | University / Docebo Operational
Salesforce Applications Operational
90 days ago
99.84 % uptime
Today
Salesforce NA140 Operational
SuperTrump Operational
Conga Composer Operational
Pardot Operational
Dialsource Operational
Hoopla Operational
LinkedIn Sales Navigator Operational
90 days ago
100.0 % uptime
Today
Conquer Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
99.52 % uptime
Today
Smartsheet Operational
Smartsheet Operational
Smartsheet SSO (Single Sign-On) Operational
Smartsheet System Generated Emails Operational
Smartsheet Search Functionality Operational
Wistia Operational
Wistia Operational
Wistia wistia.com Operational
Seismic Operational
90 days ago
100.0 % uptime
Today
Seismic Operational
90 days ago
100.0 % uptime
Today
Seismic through Salesforce Operational
90 days ago
100.0 % uptime
Today
Seismic through Outlook Operational
90 days ago
100.0 % uptime
Today
Hardware Operational
90 days ago
100.0 % uptime
Today
Mac Operational
90 days ago
100.0 % uptime
Today
Windows PC Operational
90 days ago
100.0 % uptime
Today
ZoomInfo Operational
90 days ago
100.0 % uptime
Today
Microsoft Office Operational
90 days ago
100.0 % uptime
Today
Microsoft Outlook Online Operational
90 days ago
100.0 % uptime
Today
MS Teams Operational
90 days ago
100.0 % uptime
Today
Outlook Desktop Classic Operational
90 days ago
100.0 % uptime
Today
FAEF.com Operational
90 days ago
100.0 % uptime
Today
RBC Infrastructure Operational
90 days ago
100.0 % uptime
Today
RBC Citrix Desktop Operational
90 days ago
100.0 % uptime
Today
LeaseWave Operational
90 days ago
100.0 % uptime
Today
HR Applications Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Pingboard Operational
90 days ago
100.0 % uptime
Today
Office Space Operational
90 days ago
100.0 % uptime
Today
CreditLens Operational
90 days ago
100.0 % uptime
Today
Okta Operational
90 days ago
100.0 % uptime
Today
Yesware Operational
90 days ago
100.0 % uptime
Today
Pingboard Operational
90 days ago
100.0 % uptime
Today
Salesforce USA720 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 5, 2025

Unresolved incident: 4th floor printer issues.

Dec 4, 2025
Openpath Outage at Reception
Resolved - This incident has been resolved.
Dec 4, 08:25 EST
Update - The vendor was unable to repair the double doors leading to reception due to a more complex issue with the OpenPath system.

Until further notice, the double doors leading to reception will continue to be propped open from 8am to 5pm, Monday through Friday.

If you are entering or exiting the office outside of those hours, you will have to use the elevator (to access the 3rd or 4th floors), the patio doors, or the stairwells.
Oct 31, 13:42 EDT
Identified - There is a current issue ongoing with the Openpath fob system near the reception doors.

The vendor has been engaged and the Openpath fob readers by reception will be down until Friday morning when they will be coming onsite to look at the lock. All other Openpath fob readers are working as expected.
Oct 29, 13:28 EDT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Workleep Pingboard - Profiles cannot be updated
Resolved - On the new Pingboard platform, your “About Me” section is limited to 500 characters. If your current section exceeds this limit, you’ll need to shorten and rewrite it before saving. After updating your text, click on another section of your Pingboard profile—this will activate the Save button (it will turn blue).
Nov 25, 11:55 EST
Investigating - We are aware of an issue preventing profile updates from being saved in Pingboard. Our team is actively working with Workleap Support to resolve this and will share updates as soon as they’re available.
Nov 24, 11:21 EST
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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